Long-Term Care Ombudsman

Two people holding hands

Phone: (970) 400-6128
Email: WeldOmbudsman@weld.gov

It can be tough to figure out the best living situation, like a nursing home or assisted living facility for someone, and even tougher when you have questions or worries about their care once they've moved in. That's where the Long-Term Care Ombudsman Program can really help.

An Ombudsman is an advocate for people living in nursing homes and assisted living facilities. Their service is free and confidential. They are resident-directed advocates, meaning they work directly to protect residents' rights and make sure the residents get good care and have a good quality of life. Think of them as someone who can help residents solve problems and give you information to connect you with the right people and services at facilities.

Ombudsmen often visit nursing homes and assisted living facilities. They check on the conditions and care, and they speak up for residents who can't speak for themselves. 

Contact the Ombudsman for:

  • Selecting a nursing home or assisted living facility.
  • Complaints or concerns about a facility.
  • Help finding the current contact information for a facility
  • Make a report to the health department about a facility
  • Information about Resident's Rights, empowerment and self advocacy

Who can use our services?

Anyone can use their help, including residents, their family and friends, facility staff, and people from the community.

What Are My Rights as a Resident?

People in nursing homes and assisted living facilities keep all their basic Residents' Rights. These rights are guaranteed by federal law for nursing homes and by Colorado state rules for assisted living facilities. They ensure residents receive good care and are treated with dignity, respecting their choices and well-being.

Some of these rights are:

The Right to Be a Citizen

You keep all your rights as a citizen, like the right to vote, practice your religion, and choose who you spend time with.

The Right to Be Treated with Respect

You have the right to be treated with kindness, respect, and dignity.

The Right to Privacy

You have the right to privacy whenever possible. This includes private time with your spouse, keeping your medical and personal information private, and communicating freely without anyone checking on it.

The Right to Your Own Belongings

You have the right to keep and use your personal things and to manage your own money.

The Right to Information

You have the right to know about the facility's rules and the costs of the services you receive. You also have the right to be part of decisions about your medical care, including the right to say no to treatment.

The Right to Be Free

You have the right to be free from any kind of mental or physical harm. You also have the right to be free from physical restraints (like straps) or certain medications (chemical restraints) unless your doctor specifically orders them.

The Right to Fair Care

You have the right to get the same good care, treatment, and services from the facility, without being treated differently from anyone else.

The Right to Live There

You have the right to live at the facility unless you break rules that everyone knows about. You can't be made to leave without proper and timely notice given to you and your family or guardian.

The Right to Speak Up

You have the right to use all your rights, including the right to make complaints or express concerns without worrying about getting in trouble for it.

 

Contacting an Ombudsman does NOT meet Mandatory Reporting requirements.
To meet this requirement contact Adult Protection.