Report Benefit Fraud

• Lying on your application: Giving false information or leaving out important facts to get benefits you shouldn’t have.
  
• Hiding or not reporting income: Not telling about all the money you make from a job, side work, or cash payments, so it looks like you make less than you do.
  
• Not listing everyone in your home: Leaving someone out to hide their income, which can lead to getting more benefits.
  
• Hiding money or property: Not reporting all the money in your bank or things you own.
  
• Selling your benefits: Trading your EBT card or benefits for cash or things you’re not allowed to buy.
  
• Stealing benefits electronically: Using stolen card info, often taken with skimming devices, to use someone else’s benefits.
  
• Applying in more than one state: Getting benefits in Colorado and another state at the same time.
  
• Living in another state: Getting Colorado benefits while living somewhere else.

What Happens When You Report Fraud

Every report is looked at carefully by our investigators to help stop fraud and protect these important services.

When you report fraud, you’re helping make sure the help goes to people who really need it.

What Could Happen

• Repayment of Benefits: The person may have to pay the benefits back.
  
• Program Disqualification (Intentional Program Violation): They could be removed from the program.
  
• Criminal Charges: They might be charged with a crime.

How to Protect Your EBT Card from Fraud and Theft

There are easy steps you can take to help keep your EBT card safe:

• Change your PIN often
• Don’t use easy PINs
• Keep your PIN and card number secret
• Download the ebtEDGE or MyCoBenefits app to lock or unlock your card. You can also stop it from being used in other states.
  • ebtEDGE on Google Play Store
  • MyCoBenefits on Google Play Store
  • edtEDGE on Apple Store
  • MyCoBenefits on Apple Store
• More information about protecting against EBT fraud and theft

If you think someone stole your benefits or used your card without permission:

• Freeze your card right away using the ebtEDGE mobile app or Cardholder Portal
• Change your PIN
• Check your transactions
• Call Weld County DHS to report the theft or fraud: (970) 400-6012
• Call the police to file a report — stolen benefits are considered theft. Misusing SNAP benefits is a federal crime.
• For Cash Benefits Only: Go in person to Weld County DHS to report stolen or misused benefits.
• To Get a New Card: Visit our office or call the State using the number below.

Important: If someone uses your card and PIN, the lost or stolen SNAP benefits cannot be replaced, no matter what happened.

Need Help? Contact State EBT Customer Service

Phone: (888) 328-2656
TTY: (800) 659-2656

They can help you:

• Change your PIN
• Order a new EBT card
• Get transaction information

Visit Weld County DHS In Person

Address: 315 N 11th Ave, Building C, Greeley, CO 80631

They can help you:

• Get a replacement EBT card
• Request transaction information
• Report theft in person for Cash Benefits Only

Note: Weld County DHS cannot change PINs, give transaction info, or take theft reports over the phone.

• Adult Financial Intentional Program Violations 9 CCR 2503-5 3.583
• Child Care Assistance Program Integrity 8 CCR 1403-1 3.135
• Colorado Works at 9 CCR 2503-6 3.609.5
• Medical Assistance Program Integrity 10 CCR 2505-10 8.000
• SNAP Claims, Appeal Process, and Fraud 10 CCR 2506-1 4.803