Public Safety earns third reaccreditation for excellence

Published on September 27, 2022

Consoles inside the Weld County Regional Communications Center.

When Weld County’s Department of Public Safety Communications was notified it was once again recognized as an Accredited Center of Excellence (ACE) by the International Academies of Emergency Dispatch (IAED) for the third time since 2013, Director Tina Powell felt one thing: Immense pride in the dispatchers, radio staff, quality assurance and leadership teams who continually work to be as beneficial as possible for those calling 911.

“What this means for us is we’re absolutely committed to excellence, and that there is no sacrifice for quality service to the public,” Powell said. “This reaffirms the staff is properly trained to handle, every single day, the worst things that happen. And they do it with a level of professionalism, compassion and kindness.”

Accreditation from the IAED symbolizes excellence in medical dispatching, something that’s determined after Public Safety’s quality assurance team evaluates the calls taken from every dispatcher three times per month ensuring clarity and consistency in instructions given to callers and that dispatchers meet internal standards. The calls are then submitted quarterly to the IAED. When it comes time for reaccreditation — every three years — the academy selects a random sampling of calls submitted and judges them to be sure they are meeting the appropriate standards implemented by both Public Safety Communications and the IAED.

“In frightening moments of uncertainty, dispatchers provide a critical service to the public,” Weld County Commissioner Chair Scott James said. “This reaccreditation shows the hard work our Public Safety Communications staff puts in every day to be the best they can be. That’s why the department and Weld County Regional Communications Center have been regarded as one of the best in the country.”

In 2019, the Weld County Regional Communications Center (WCRCC) was named Communications Center of the Year by the National Emergency Numbers Association and the Association of Public Communications Officials. In 2020, the WCRCC was recognized as the nation’s best public safety answering point by NICE Public Safety. Being named an ACE by the IAED only adds to the standard of excellence created by Public Safety Communications in recent years.

“Accreditation is truly a pinnacle achievement,” IAED Board Chair Christof Chwojka said in a press release that accompanied the notification of reaccreditation sent to Powell. “We applaud the dedicated calltakers, dispatchers and leadership team at the WCRCC for their commitment to quality and for meeting that high standard few achieve. We know their community can count on the first, first responders to do an outstanding job.”

Learn more about Public Safety Communications. Learn more about the IAED.