Remodeled 911 call center opens
Published on February 17, 2026
The next era of 911 response in Weld County began last Wednesday when the newly expanded Weld County Regional Communications Center (WCRCC) officially opened during an open-house event that featured Weld County Commissioners; staff from the county’s facilities and information technology departments; project contractors; and first responders from throughout the county.
“This is an exciting day,” said Scott James, Weld County Commissioner Chair, crediting Weld County’s 911 professionals. “You are truly the first responders … thank you for being the best of the best.”
While no changes occurred to the physical building the WCRCC sits in, a redesign of the building’s interior — made possible by service and division relocations — allowed the Weld County Department of Public Safety Communications, which oversees 911 service, access to the entire building. The WCRCC now occupies 16,000 square feet, double the space it had prior to the remodel.
The additional space accommodates features designed to improve service to the public, strengthen the WCRCC’s technological redundancy, and support the mental health of 911 professionals. A few features include:
- Twenty-two dispatching consoles and 10 guard-terminal and call-taking consoles, an increase of eight and six respectively. The guard terminal and call-taking consoles can also be converted to additional dispatching consoles if needed.
- A future-ready technological infrastructure modernizing cabling, power, and network capacity to support Next Generation 911 technology, as well as future technological advancements.
- Improved lighting and personal comfort controls at workstations designed to promote comfort, reduce fatigue, and support dispatcher wellness. A dedicated quiet room further promotes dispatcher wellness by allowing staff to step away from the floor after a difficult call, decompress, and reset.
For Weld County Public Safety Communications Director Tina Powell, who witnessed the WCRCC move from under the City of Greeley to Weld County in 2014, the remodel speaks to the continued commitment of leadership to provide the best 911 service possible.
“The demand for 911 service will only increase as the county continues to grow, and our staff needs space to grow to meet that demand,” Powell said. “Be it with our original move to this building in 2014 or this expansion, we’re thankful for the board’s support and excited to see how this remodel benefits not only our staff but also the public needing help in an emergency.”
The $5.2 million remodel of the WCRCC was completed in just over two years.