No Physical or Programmatic Barriers

Section: Case Management Agency (CMA)
Created: 02/25/2024
Revised:
Effective: 03/01/2024

Purpose

The purpose of this policy is to affirm Weld County CMA’s (WCCMA) commitment to:

  1. Ensure equal access to all our programs, services, and activities for people with disabilities.
  2. Remove physical, communicational, and programmatic barriers that may prevent individuals with disabilities from fully participating in all aspects of our services.
  3. Promote inclusivity, dignity, and respect for all individuals seeking assistance from our agency.

Policy

It is the policy of WCCMA, as delineated in the WCDHS Civil Rights Plan, to affirm the right of all Members and individuals to access our services devoid of physical or programmatic hindrances. WCCMA is committed to cultivating an environment that is both inclusive and accessible to everyone, in alignment with the provisions of the Americans with Disabilities Act (ADA), 42 U.S.C. 12101 et seq., as well as adhering to all pertinent state and local laws.

Scope

This policy applies to all WCCMA staff.

Procedures:

  1. Physical Accessibility: All facilities and locations used by WCCMA will be accessible to individuals with disabilities. This includes, but is not limited to, entrances, restrooms, and service areas. Regular audits will be conducted to ensure ongoing compliance with ADA standards.
  2. Remote Services: WCCMA shall not require any Members to receive services in the office.
  3. Programmatic Accessibility: WCCMA will provide reasonable accommodations and modifications to policies, practices, and procedures to ensure that individuals with disabilities can participate fully in all programs and activities. This includes the provision of auxiliary aids and services, such as interpreters for the deaf and hard of hearing, and materials in alternative formats.
  4. Training: All staff and volunteers receive training on ADA compliance, disability awareness, and how to provide accommodation and support to individuals with disabilities as mandated by the WCDHS Civil Rights Plan.
  5. Feedback and Grievances: WCCMA values feedback regarding our accessibility practices and offers a structured approach to handling grievances through the WCDHS Civil Rights Plan. WCDHS ensures that all complaints are addressed quickly and thoroughly, with appropriate corrective measures implemented to rectify any issues identified. Additionally, individuals may direct their complaints to a WCCMA Administrator by following the WCCMA Complaint Procedure.

Compliance:

WCCMA will comply with all applicable federal, state, and local laws regarding disability rights and accessibility. This policy is a living document and will be reviewed and updated periodically to ensure ongoing compliance and reflect any changes in legal requirements or organizational practices.

Policy Review

This policy will be updated as needed based on feedback and changes to contractual and regulatory requirements.

Back to top