Accela Citizen Access (ACA) Instructions

If users are submitting permits for their business or employer, they should use an employer owned email account.
If an employee leaves an employer, the employer can access the employee’s corporate email account, in accordance with their own IT and HR policies, to change the password in ACA if needed.
All password resets will be performed by the account owner, using the tools provided in the public facing ACA system.
Weld County staff cannot provide passwords to users.
Once a permit is submitted, the email that was used to create that permit is not able to be changed. This is part of the initial record and cannot be modified.
- For example, if joe@gmail.com creates a permit on behalf of “company”, “company” cannot later then request to remove joe@gmail.com from the permit and add admin@company.com.