Child Welfare Complaint Process

If you have a concern about how our staff is working with children who may be neglected or dependent, we want to help you resolve it.

The first step is simple: call (970) 400-6860 and ask to speak with your caseworker’s supervisor. We’re here to listen and work with you to find a solution as quickly as possible.

All reports made to the Department are confidential, including the name of the party who reports the alleged abuse or neglect. Colorado Law protects people from liability if they make a report in good faith.

Child Welfare Sec.-2.1.70. Grievance Process

CHAPTER 2 – CHILD WELFARE

ARTICLE I – GENERAL

Sec. 2.1.70. – Grievance Process.

  1. Purpose

    This policy outlines the process for the resolution of grievances filed against the county department concerning the conduct of county department personnel in the performance of their duties relating to children who may be neglected or dependent.

  2. Filing a grievance

All grievances must be submitted in writing and mailed to the Weld County Child Welfare Director at the Weld County Department of Human Service, PO Box A, Greeley, CO 80632.

The grievance shall include the complainant’s full name and mailing address, applicable case/assessment name and number (if known), a short but specific statement of the complainant’s grievance, and the resolution desired by the complainant.

Once a grievance is received, the Child Welfare Director or designee has 35 days from the receipt of the grievance to issue a written response to the complainant. The Child Welfare Director shall attempt to resolve any complaints informally. If the grievance is not resolved to the complainant's satisfaction, the complainant may file a grievance with:

The Office of the Child Protection Ombudsman
1300 Broadway, Suite 430
Denver, CO 80203
(720) 625-8640
Coloradocpo.org

Colorado Department of Human Services (CDHS) Child Welfare Division

If you have a child welfare complaint, CDHS will do their best to assist you. If you have contacted Weld County regarding your child welfare concern but need further assistance from the state, you can contact them:

For more information about the CDHS Child welfare complaints process, visit Contact the Colorado Department of Human Services.

Contact

Phone: (970) 400-6860

 

Addresses

Mailing Address:
WCDHS Child Welfare
P.O. Box A
Greeley, CO 80631

Office Location:
822 7th St. Suite 150
Greeley, CO 80631

(Lobby is Inside Chase Plaza, southwest door.)

Office Hours

Monday - Friday
8:00 a.m. to 5:00 p.m.

Walk-In Reporting:
8:00 a.m. to 4:30 p.m.

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